Privacy Policy

Last updated: January 1, 2025

1. Introduction

Luminox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

  • Contact information (name, email address, phone number, business address)
  • Company information (company name, industry, size, job title)
  • Campaign requirements and target audience specifications
  • Payment and billing information
  • Communications with our support team

2.2 Information We Collect Automatically

When you use our platform, we automatically collect:

  • Usage data and analytics
  • Device and browser information
  • IP address and location data
  • Cookies and similar tracking technologies

2.3 Lead Data

In the course of providing lead generation services, we collect and process prospect information including contact details, demographic data, and behavioral indicators from various public and commercial data sources.

3. How We Use Your Information

We use the collected information to:

  • Provide and improve our lead generation services
  • Process payments and manage your account
  • Communicate with you about our services
  • Analyze usage patterns and optimize our platform
  • Comply with legal obligations
  • Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in providing our services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Account information: Retained while your account is active and for 7 years after closure
  • Lead data: Retained for the duration of the service agreement and 3 years thereafter
  • Usage data: Retained for up to 2 years for analytics purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though disabling cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

12. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Braulio Ray Hernandez
12553 Blue Heron Dr
El Paso, TX 79928-0000
Email: [email protected]
Phone: +1 (205) 510-2199